Last updated: January 20, 2026

Thank you for shopping at Purple Cow!

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions:

Interpretation:

الكلمات التي يتم كتابة الحرف الأول منها بالأحرف الكبيرة لها معاني محددة وفقًا للشروط التالية.

Definitions:

لأغراض سياسة الإرجاع والاسترداد هذه:

1. Company referred to as either the Company We, Us or Our in this Agreement) refers to Purple Cow, Kozhikode, Kerala

2. تشير السلع إلى العناصر المعروضة للبيع في الخدمة.

3. الطلبات تعني طلبًا منك لشراء بضائع منا.

4. تشير الخدمة إلى الموقع الإلكتروني.

5. Website refers to Purple Cow, accessible from https://mypurplecow.com

6. أنت تعني الفرد الذي يصل إلى الخدمة أو يستخدمها، أو الشركة، أو أي كيان قانوني آخر يقوم هذا الفرد بالنيابة عنه بالوصول إلى الخدمة أو استخدامها، حسب الاقتضاء.

Order Cancellation Rights:

You are entitled to cancel your order within 5 days stating exact issue faced by you with our product. If the issue is genuine, we have no hesitation to allow for a return and thereby refund your money back.

The deadline for cancelling an order is 5 days from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

Email - support@mypurplecow.com or WhatsApp - 918086225022

Conditions for Returns:

We will reimburse you no later than 10 days from the day on which we receive the returned product. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.

In order for the products to be eligible for a return

Please make sure that:

The product was purchased in the last 5 days The following products cannot be returned: 1. The supply of products made to your specifications or clearly personalized. 2. The supply of products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 3. The supply of products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 4. The supply of products which are, after delivery, according to their nature, inseparably mixed with other items.

Other criterias to refuse return:

نحن نحتفظ بالحق في رفض إرجاع أي بضائع لا تستوفي شروط الإرجاع المذكورة أعلاه وفقًا لتقديرنا الخاص.

Only regular priced products may be refunded.

Unfortunately, product on sale cannot be refunded.

This exclusion may not apply to YOU if it is not permitted by applicable law.

Returning Goods:

You are responsible for the cost and risk of returning the products to Us. You should send the products at the following address:

Kozhikode

Kerala

India

We cannot be held responsible for: Products damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the products or proof of received return delivery. If you have any questions about our Returns and Refunds Policy, please contact us:

Contact us:

By Email: support@mypurplecow.com

By WhatsApp message: 918086225022