Last updated: January 20, 2026

Thank you for shopping at Purple Cow!

If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you purchased with us.

Interpretation and Definitions:

Interpretation:

Perkataan yang huruf awalnya ditulis dengan huruf besar mempunyai makna yang ditakrifkan di bawah syarat berikut.

Definitions:

Untuk tujuan Polisi Pemulangan dan Bayaran Balik ini:

1. Company referred to as either the Company We, Us or Our in this Agreement) refers to Purple Cow, Kozhikode, Kerala

2. Barangan merujuk kepada barang yang ditawarkan untuk dijual pada Perkhidmatan.

3. Pesanan bermaksud permintaan oleh Anda untuk membeli Barangan daripada Kami.

4. Perkhidmatan merujuk kepada Laman Web.

5. Website refers to Purple Cow, accessible from https://mypurplecow.com

6. Anda bermaksud individu yang mengakses atau menggunakan Perkhidmatan, atau syarikat, atau entiti undang-undang lain bagi pihak yang mana individu tersebut mengakses atau menggunakan Perkhidmatan, sebagaimana yang berkenaan.

Order Cancellation Rights:

You are entitled to cancel your order within 5 days stating exact issue faced by you with our product. If the issue is genuine, we have no hesitation to allow for a return and thereby refund your money back.

The deadline for cancelling an order is 5 days from the date on which you received the product or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered. In order to exercise Your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:

Email - support@mypurplecow.com or WhatsApp - 918086225022

Conditions for Returns:

We will reimburse you no later than 10 days from the day on which we receive the returned product. We will use the same means of payment as You used for the order, and You will not incur any fees for such reimbursement.

In order for the products to be eligible for a return

Please make sure that:

The product was purchased in the last 5 days The following products cannot be returned: 1. The supply of products made to your specifications or clearly personalized. 2. The supply of products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over. 3. The supply of products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. 4. The supply of products which are, after delivery, according to their nature, inseparably mixed with other items.

Other criterias to refuse return:

Kami berhak untuk menolak pemulangan mana-mana barangan yang tidak memenuhi syarat pemulangan di atas mengikut budi bicara kami sendiri.

Only regular priced products may be refunded.

Unfortunately, product on sale cannot be refunded.

This exclusion may not apply to YOU if it is not permitted by applicable law.

Returning Goods:

You are responsible for the cost and risk of returning the products to Us. You should send the products at the following address:

Kozhikode

Kerala

India

We cannot be held responsible for: Products damaged or lost in return shipment. We are unable to issue a refund without actual receipt of the products or proof of received return delivery. If you have any questions about our Returns and Refunds Policy, please contact us:

Contact us:

By Email: support@mypurplecow.com

By WhatsApp message: 918086225022